Key Personnel

Our crowd safety experts include:

Andy Hollinson BA(Hons), FdA.

With almost 20 years experience within the safety and professional security industry, Andy is the CEO of  Crowd Safety Training and played the lead role in the formation of our Crowd Safety Centre of Excellence. Andy has planned and delivered security for a number of prominent music artists and celebrities. He has been involved in numerous large scale events involving millions of people – advising on crowd management for the Rugby World Cup 2015,  Olympic Torch Relay in Maidstone, Godalming and Buckingham Palace, The Tour De France (2007) as well as a host of television production companies. An expert in crowd safety and event security, Andy holds a Foundation Degree in Crowd Safety Management in addition to being among only a handful of people in the world to hold a First Class Honours Degree in Crowd Safety Management.

Robbie Naish FdA, Cert Ed, MIfL

Robbie has been teaching and lecturing in crowd safety for over 15 years across the world. His operational knowledge is second to none and this is reflected in his realistic training delivery. During his career Robbie has helped countless global training and security organisations to develop plans and strategies for dealing with large scale events. With a wide network of contacts, Robbie is often the first name on the list for crowd safety advice.

Amongst many other large events Robbie has advised on safety and security for events such as The Isle of Wight Festival, V Festival and Londons high-profile New Years Eve Firework display.

Robbie holds a Foundation Degree with Bucks New University

Roy Wise, Cert Ed, FdA.

Roy has been working with crowds for nearly 30 years and has had experience at all levels of crowd management. He started as a steward working at Leicester City Filbert St. ground and quickly moved into supervisory roles at football, concerts and door work.

In 1995 Roy was asked to assist in the opening of the new Nynex Arena in Manchester the biggest indoor music venue at the time att-22,000. By 1997 his skills were used to bring together the two largest crowd management companies, Showsec and Rock Steady, to form SRS in a European venture.  This involved opening the new Oberhausen arena in Germany, where he held the role of Security General Manager for 2 years.

Upon returning to the UK, Roy became area manager for Showsec’s busiest office in London. This involved the security arrangements for some of London’s key entertainment venues and events.

Roy’s passion to see the industry develop and the protagonists become qualified, drove him to become Training manager – a role he held for 15 years. During this time Roy oversaw the development of qualifications both here and abroad (inc. the Royal Dutch Football Association – KNVB stewarding qualification). When he found a lack of suitable qualifications within the event industry he became instrumental in the formation of National Occupational Standards which formed the framework for the new Event Security Operative certificate.

In 2006 Roy aided Buckinghamshire University to bring in the Foundation Degree in Crowd Safety Management working closely with Showsec’s founder Mick Upton. Mick and Roy had previously worked on a number of projects when Roy took over from Mick as head of training for Showsec. When the Foundation Degree was launched Roy became one of the first to be awarded this ground breaking degree and became a lecturer on subsequent courses. He also holds a prestigious IOSH certificate in Exhibition and Event Safety Management.

As Showsec grew to a 25M turnover company looking after 85% of the live music events in the UK along with sports and corporate clients, Roy took the decision to widen his scope and added Recruitment and staff booking to his Training responsibility. This entailed merging all three departments into one Product Resourcing team. As Head of Resourcing Roy had oversight of 4 managers, 6 supervisors and 4,000 casual staff who needed to be recruited, trained and booked for work on a national (and sometimes international) level.

Roy has taken the bold step to utilise his knowledge and skills and become a Crowd Safety Consultant. 2017 has brought many opportunities for Roy to aid individuals, organisations, venues and events to make crowds safer when attending any type of event.  With 30 years’ experience of Training, Operational management, security consultancy and event coordination he is considered an expert in his field of Crowd Management.

Jim Goddard BA(Hons), FdA. Cert Ed, MIfL

An experienced crowd safety and event management expert, Jim is a trusted consultant to the Crowd Safety Training team.

Jim was previously a serving police officer in addition to being a crowd safety specialist, Jim has an extensive background in crowd management at music and sporting events and has managed large crowds at a range of high-profile festivals.

Jim in his previous role had responsibility for the training and accreditation of police commanders who he trained to manage tactics for public order and crowd safety at events.

Jims unique style of training enables our learners to relax yet receive some of the best training they could want.

Jim, who holds a BA(Hons) degree in Crowd Safety Management and a foundation degree in Crowd and Event Management, also lectures on range of specialist crowd safety and public order command courses on behalf of the College of Policing.

Jim holds a Foundation Degree and BA(Hons) from Bucks University

Dr Mick Upton – Sadly in 2017 Mick passed away. We have chosen to leave his profile here to remember a great friend and colleague.

Hugely respected within the crowd safety industry, Mick joined Crowd Safety Training in 2015 as strategic advisor. Quickly making his mark by playing a part in writing our upcoming Crowd Safety Management Diploma.

On completion of military service with the British army, Mick started his career as a VIP Close Protection Operative. His clients included politicians, foreign diplomats and high profile people from the world of entertainment. Following a crowd related accident that he witnessed in 1974, Mick turned his attention to crowd studies and subsequently acted as a senior security and crowd management consultant for four decades. Just some of the events he managed include Monsters of Rock (Donnington), Knebworth events, the Moscow Peace Festival, the 1995 V.E Commemoration in Hyde Park, and the infamous Live Aid Concert (1985).

Mick was the founder of Showsec International. He was a founder member of the United Kingdom Crowd Management Association (UKCMA) in addition to being a guest lecturer on risk and crowd safety management at the Cabinet Office Emergency Planning College, in Yorkshire.

For his services to the entertainment security industry he was the recipient of an award from the Event Services Association, unprecedented four times winner of the Live Gold Award for crowd management planning, and the recipient of a Police award for designing and delivering training for the Police service.

In January 2000 Mick officially retired from active crowd management planning. At this time he was presented with a lifetime achievement award by the Event Services Association, a lifetime contribution to concert safety standards by Total Production Magazine, and an award from Mojo Barriers.

Following his retirement Mick joined Buckinghamshire Chilterns University College where he worked with Professor Chris Kemp and Iain Hill to introduce a two-year distance-learning crowd safety Foundation Degree in February 2005. He also assisted with the introduction of the two-year Protective Security Foundation Degree course and went on to develop the first Front of Stage Pit Operations course.

Mick is a successful author contributing to fur published books on crowd safety as well as being the author of ‘From Ancient Rome to Rock n Roll’.

His work at the University led to him being awarded an Honorary Doctorate and is credited as the founder of the International Centre for Crowd Management and Security Studies. In 2009 Mick acted as a liaison between UK Special Forces and BNU to successfully introduce civilian qualifications for military personnel.

Paul Creasey -MCPARA

With almost 29 years experience of working within the NHS and Event industry as a senior manager\planner, Paul brings to the  Crowd Safety Training team a vast amount of knowledge and experience in managing and planning the correct Medical response to an event. Paul has played an active part of his career working in Safety Advisory Groups (SAG) for the NHS, analysing and reviewing medical plans to ensure they are fit for purpose. Paul has ben a key lead in the implementations of table top exercises with the aim of testing effective responses by key personnel involved in events. After 28 years of working in the NHS Ambulance Service as a senior Paramedic manager, Paul took the decision to concentrate working full time in the event industry providing consultancy for events with the sole aim to develop the highest quality medical plans for public and commercial events. Paul has played a key role in a number of events both for the NHS and privately including but not limited to: Dunsfold Park Air Show, Leeds Castle Summer Concerts, The Hop Farm Festival, Speedway Arena Essex, Tour de France and The Olympic Torch Relay.

Jim Fidler, FdA.

Originally a police officer with Metropolitan Police in London, Jim has over 25 years experience in security and crowd management and has built a widely-respected reputation in the sector. Jim has planned and delivered security for some of the worlds most high profile events and in 2012 was trusted as venue security manager for the London Olympic Games Organising Committee (LOCOG) and as spectator safety manager for the Commonwealth Games in Glasgow 2014. Jim is a leading figure in Australasia for the crowd safety industry, pioneering new qualifications and managing many of Australia’s stadiums, music venues and events.


Tara Fidler

A sought after crowd safety specialist, Tara has been involved in the crowd management industry since 2000. During that time she has advised on events and mass gatherings across New South Wales and Australia.

Tara is currently working towards a Foundation Degree in Crowd Safety Management with Bucks New University.